{"id":743,"date":"2022-07-14T13:19:52","date_gmt":"2022-07-14T11:19:52","guid":{"rendered":"https:\/\/briv-solutions.com\/eng\/?page_id=743"},"modified":"2022-07-15T13:34:24","modified_gmt":"2022-07-15T11:34:24","slug":"it-project-manager-support-activities","status":"publish","type":"page","link":"https:\/\/briv-solutions.com\/index.php\/it-project-manager-support-activities\/","title":{"rendered":"IT project manager Support activities"},"content":{"rendered":"<p>[vc_row row_content_display=&#8221;in_grid&#8221; row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221; css=&#8221;.vc_custom_1523897006813{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<strong>Description:<\/strong><\/p>\n<p>For one of our clients in the banking sector, we are looking for an IT Project Manager for Accounting and Finance Support Activities in Rabat for a permanent position.<\/p>\n<p><strong>Assignment :<\/strong><\/p>\n<ul>\n<li>Ensure and guarantee the optimal functioning of the user support activity in order to respect the SLAs. Allocations<\/li>\n<li>Monitor and ensure the quality of service and the availability of computer media to users<\/li>\n<li>Administer and maintain the support management system (accessibility, traffic analysis, etc.)<\/li>\n<li>Implement security rules and standards in collaboration with the departments concerned<\/li>\n<li>Install, put into production, administer and operate the technical platforms in his field.<\/li>\n<li>Locate and resolve incidents or anomalies related to its field by piloting interventions<\/li>\n<li>Ensure the optimization of the configurations of the systems in his domain<\/li>\n<li>Reception of user requests following malfunctions: taking into account customer calls and tickets.<\/li>\n<li>Recording of requests: recording of reported incidents or operating anomalies.<\/li>\n<li>Pre-qualification of malfunctions for orientation on ad hoc supports (technical, functional): pre-diagnosis and transfer of customer calls to the competent entities.<\/li>\n<li>Processing or triggering of corresponding support actions: 1st level processing of incidents or anomalies on workstations, reported internally or by the SVP: diagnosis, identification, formulation, resolution.<\/li>\n<li>Incident follow-up: follow-up on the handling of customer calls. Exploitation of the incident database: reminders, consolidation, trend analysis. Requests for substantive preventive actions.<\/li>\n<li>Customer information: alert, customer information.<\/li>\n<li>Dissemination of information.<\/li>\n<li>Provide 1st level support to end users<\/li>\n<li>Ensure 2nd level escalation in complete transparency for end users in the event of a problem requiring advanced expertise<\/li>\n<li>Help identify and analyze incidents\/malfunctions<\/li>\n<li>Set up and use reporting tools<\/li>\n<li>Ensure a good supply of knowledge bases<\/li>\n<li>Project management<\/li>\n<li>CPS writing<\/li>\n<\/ul>\n<p><strong>Job requirements:<\/strong><\/p>\n<ul>\n<li>3 to 6 years experience on Oracle eBS desirable<\/li>\n<li>Knowledge of purchasing, finance and HR ERPs;<\/li>\n<li>Knowledge of development tools (ETL SAP, Java \/ J2EE)<\/li>\n<li>Knowledge of Oracle databases, SQL Server<\/li>\n<li>Good level on Oracle eBusiness Suite<\/li>\n<li>Knowledge in risk and LAB solutions<\/li>\n<\/ul>\n<h3><strong>Complete the following form to apply<\/strong><\/h3>\n<p><strong>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f768-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"768\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/743#wpcf7-f768-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"768\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f768-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><label> Your Name (obligatoire)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Phone (obligatoire)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-804\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-804\" \/><\/span> <\/label>\n<\/p>\n<p><label> Votre email (obligatoire)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> diploma obtained<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-82\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"textarea-82\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Year of graduation<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"number-786\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"number-786\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your level of education<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-507\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-507\"><option value=\"\"><\/option><option value=\"Niveau Bac\">Niveau Bac<\/option><option value=\"Baccalaur\u00e9at\">Baccalaur\u00e9at<\/option><option value=\"Bac + 1\">Bac + 1<\/option><option value=\"Bac + 2\">Bac + 2<\/option><option value=\"Bac + 3\">Bac + 3<\/option><option value=\"Bac + 4\">Bac + 4<\/option><option value=\"Bac + 5 ou plus\">Bac + 5 ou plus<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Your current position<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-909\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-909\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your years of experience<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-218\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-218\"><option value=\"\"><\/option><option value=\"Moins d&#039;un an\">Moins d&#039;un an<\/option><option value=\"1 an\">1 an<\/option><option value=\"1 \u00e0 3 ans\">1 \u00e0 3 ans<\/option><option value=\"3 \u00e0 5 ans\">3 \u00e0 5 ans<\/option><option value=\"5 ans ou plus\">5 ans ou plus<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Availablity<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-107\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-107\"><option value=\"\"><\/option><option value=\"Imm\u00e9diate\">Imm\u00e9diate<\/option><option value=\"1 \u00e0 2 semaines\">1 \u00e0 2 semaines<\/option><option value=\"2 \u00e0 3 semaines\">2 \u00e0 3 semaines<\/option><option value=\"1 mois\">1 mois<\/option><option value=\"Plus d&#039;un mois\">Plus d&#039;un mois<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Mobility<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-281\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-281\"><option value=\"\"><\/option><option value=\"Nationale\">Nationale<\/option><option value=\"Internationale\">Internationale<\/option><option value=\"Ville de r\u00e9sidence\">Ville de r\u00e9sidence<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Your Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> your cv<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-564\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\"audio\/*,video\/*,image\/*\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"file-564\" \/><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Apply\" \/><\/label>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_video link=&#8221;https:\/\/www.youtube.com\/watch?v=8lPfWeUU0Ng&#8221; title=&#8221;T\u00e9moignage&#8221;][vc_column_text]<\/p>\n<div style=\"padding: 20px 20px 20px 20px; background: #e29908; color: #ffffff; border-radius: 5px;\"><span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"fr\" data-phrase-index=\"0\" data-number-of-phrases=\"6\"><span class=\"Q4iAWc\">Need help?<\/span><\/span><br \/>\n<\/span><span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"fr\" data-phrase-index=\"2\" data-number-of-phrases=\"6\"><span class=\"Q4iAWc\">Do not hesitate to contact us.<\/span><\/span> <span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"fr\" data-phrase-index=\"3\" data-number-of-phrases=\"6\"><span class=\"Q4iAWc\">We will respond to you within 1-2 business days.<\/span><\/span> <span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"fr\" data-phrase-index=\"5\" data-number-of-phrases=\"6\"><span class=\"Q4iAWc\">recruitment@briv-solutions.com<\/span><\/span><\/span><\/div>\n<p>[\/vc_column_text]<div class=\"social-box\" style=\"text-align:center\">\n\t<a target=\"_blank\" href=\"https:\/\/twitter.com\/home?status=https:\/\/briv-solutions.com\/index.php\/it-project-manager-support-activities\/\"><i class=\"fab fa-twitter social-share-box\"><\/i><\/a>\n    <a target=\"_blank\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/briv-solutions.com\/index.php\/it-project-manager-support-activities\/\" title=\"facebook\"><i class=\"fab fa-facebook-f social-share-box\"><\/i><\/a>\n    <a target=\"_blank\" href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https:\/\/briv-solutions.com\/index.php\/it-project-manager-support-activities\/&media=&description=\"><i class=\"fab fa-pinterest-p 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row_content_display_align=&#8221;left&#8221; row_type=&#8221;row&#8221; stretch_row_type=&#8221;yes&#8221; css=&#8221;.vc_custom_1523897006813{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]Description: For one of our clients in the banking sector, we are looking for an IT Project Manager for Accounting and Finance Support Activities in Rabat for a permanent position. Assignment : Ensure and guarantee the optimal functioning of the user support activity in order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-743","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/briv-solutions.com\/index.php\/wp-json\/wp\/v2\/pages\/743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/briv-solutions.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/briv-solutions.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/briv-solutions.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/briv-solutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=743"}],"version-history":[{"count":8,"href":"https:\/\/briv-solutions.com\/index.php\/wp-json\/wp\/v2\/pages\/743\/revisions"}],"predecessor-version":[{"id":820,"href":"https:\/\/briv-solutions.com\/index.php\/wp-json\/wp\/v2\/pages\/743\/revisions\/820"}],"wp:attachment":[{"href":"https:\/\/briv-solutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}