IT project manager Support activities

Description:

For one of our clients in the banking sector, we are looking for an IT Project Manager for Accounting and Finance Support Activities in Rabat for a permanent position.

Assignment :

• Ensure and guarantee the optimal functioning of the user support activity in order to respect the SLAs. Allocations
• Monitor and ensure the quality of service and the availability of computer media to users
• Administer and maintain the support management system (accessibility, traffic analysis, etc.)
• Implement security rules and standards in collaboration with the departments concerned
• Install, put into production, administer and operate the technical platforms in his field.
• Locate and resolve incidents or anomalies related to its field by piloting interventions
• Ensure the optimization of the configurations of the systems in his domain
• Reception of user requests following malfunctions: taking into account customer calls and tickets.
• Recording of requests: recording of reported incidents or operating anomalies.
• Pre-qualification of malfunctions for orientation on ad hoc supports (technical, functional): pre-diagnosis and transfer of customer calls to the competent entities.
• Processing or triggering of corresponding support actions: 1st level processing of incidents or anomalies on workstations, reported internally or by the SVP: diagnosis, identification, formulation, resolution.
• Incident follow-up: follow-up on the handling of customer calls. Exploitation of the incident database: reminders, consolidation, trend analysis. Requests for substantive preventive actions.
• Customer information: alert, customer information.
• Dissemination of information.
• Provide 1st level support to end users
• Ensure 2nd level escalation in complete transparency for end users in the event of a problem requiring advanced expertise
• Help identify and analyze incidents/malfunctions
• Set up and use reporting tools
• Ensure a good supply of knowledge bases
• Project management
• CPS writing

Job requirements:

• 3 to 6 years experience on Oracle eBS desirable
• Knowledge of purchasing, finance and HR ERPs;
• Knowledge of development tools (ETL SAP, Java / J2EE)
• Knowledge of Oracle databases, SQL Server
• Good level on Oracle eBusiness Suite
• Knowledge in risk and LAB solutions

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